FAQ | Policies

Do you take custom orders?

We sure do. If you have a photo or sketch of something you don’t see in our online store or Facebook, we would be happy to give you a custom price on it. Just email over the details to orders@therusticacre.com and we will get back with you to discuss. Or feel free to give us a call (979) 820-7202 so we can talk through it together.

How long will it take to get my piece of furniture?

We keep our lead time updated on our Shipping and Lead Time page. When your order is placed we give you an approximate finish date for your piece based on the current wait list. All items listed in our store are made-to-order. We do not carry an inventory on any items. 

How does the buying process work?

Buying furniture from The Rustic Acre is easy! Just add one (or several pieces) to your shopping cart and checkout! We are happy to take all major credit cards and Pay Pal. For custom orders- we will send you an invoice after we have finalized the details. 

Cancellation | Refunds

Cancellations made within 24 hours of purchase will receive a full refund. Cancellations made after 24 hours {before we have begun processing the order} will receive a 50% refund. Cancellations after materials have been ordered or construction has begun are non-refundable. All sales are final after the 24 hour grace period.